Zendesk：2024年Zendesk AI的可量化影响报告（英文版）

In the quickly evolving customer support space, advancements in technology are drastically increasing an organization's ability to scale support operations without proportionately scaling operational costs. Some organizations are hesitant to adopt AI technologies in CX, primarily due to concerns about the complexity of integration and the potential for diminishing the quality of customer experiences. Zendesk AI addresses these challenges by offering a purpose-built tool for customer exper