Talkdesk：2021年使数据为AI做好准备报告（英文版）

Organisations are adopting artificial intelligence (AI) with expectations of creating better and more personalised customer experience. They also want capabilities that will improve employee engagement and reduce overall operational costs. But realising AI’s potential isn’t always easy; there are obstacles to overcome. In its report, 3 Barriers to AI Adoption, Gartner lists the quality and scope of data as one of those obstacles. Businesses understand that they need large volumes of data for