Qualtrics：2024年政府服务体验趋势报告（英文版）

Across the globe, government agencies are driving positive impact for their customers and employees through deliberate investment in organizational, technological, and workforce capabilities. And in the last decade alone, they’ve steadily improved key indicators of effective customer experience (CX), reflecting their strategic focus and resourcing of CX solutions. In the US Federal government, these efforts have highlighted the importance of customer journeys as a powerful framework t