LivePerson：2024年电信公司对话式数字客户服务转型手册：构建对话式通信（英文版）

To truly understand your customers you have to know their intent.the actual words they are using to get what they want. Understandingthe top intents of your customers can not only help you implementautomation and more personalized conversational experiences, itcan also drive change throughout the organization. ldentifying andacting upon common customer intents can help organizations improveoperations, reduce wasted spend, and discover growth opportunities.

The top customer intents for a