Sprinklr：2021年人工智能客户服务基本指南报告（英文版）

Customer service and support operations are undergoing a radical shift. Consumers are at the wheel, driving how businesses connect and engage with their customers. The rise of online, digital, and social channels force companies to step back and re-evaluate their business models across people, processes, and technology. A voice-centric approach to customer service is quickly becoming irrelevant to the growing number of customers who have moved their conversations onto digital channels. Your a