CCW & Sprinklr：2024年生成式AI市场现状研究报告（英文版）

When it comes to customer contact technology, the innovation wheel is always spinning. New features and solutions are constantly emerging with the promise of uncovering better data, unlocking new efficiencies, and unveiling superior experiences. Every once in a while, however, a more transformative technology emerges. Rather than simply representing a solution for optimizing existing performance, such a technology drives leaders to reconsider the very way they think about customer contact. In