CX Network：2024年用AI提升客户体验报告（英文版）

Artificial intelligence (AI) powers hundreds of enterprise tools and processes that allow for faster decisions and smarter progress towards organizational targets. While this has driven financial and operational benefits, it has also facilitated a number of distinct benefits for customers, from automated chat and self-service, to more personalized and intuitive sales journeys.

In 2024, the forward-thinking organizations are advancing these experiences further to turn loyal customers int