Zendesk：到2028年，人工智能将通过三种方式重塑人力资源报告（英文版）

Three years from now, we’ll look back on 2025 as the breakthrough year for employee service—the year that forward-thinking organizations began to build better employee experiences. Today’s HR leaders are already navigating this transformation, adapting to new employee norms
 and behaviors in a workplace—and a world—increasingly powered by artificial intelligence (AI). To better understand the changes ahead, we asked 1,400 employees and HR leaders about their experiences and expectations at