毕马威：2025年外包行业的未来：重新审视一切研究报告（英文版）

Amid these pressures, organizations are looking for more from their service providers. Per recent KPMG research, 81 percent of companies want providers to be strategic collaborators, not “vendors.”1 And three out of four companies want help pursuing transformational outcomes such as new business models and technology innovation—not just transactional tasks and cost takeout. Meeting these expectations requires more than sourcing expertise. It demands strategic alignment, cross-functional gover