Shelf：2022-2023年企业知识管理报告（英文版）

The KM market is experiencing the most rapid adoption cycle in its history. Driverby customer expectations for a great experience, increased demand for selfservice, the need to empower employees throughout the enterprise, and the riseof Al, KM solutions are being purchased to fill the knowledge gap. The significantlyincreased demand is driving a large research and development (R&D) investmentcycle, which is invigorating and greatly enhancing all aspects of these solutions.enabling vendors