Mandala Partners：2024年评估加速政府服务数字化提供的益处报告（英文版）

Successful design and execution of digital services is critical to accelerating adoption. Over 90% of Australians prefer to interact with government digitally. However, the government has not kept pace with user demand, with only 79% of federal government interactions occurring digitally in 2023. There are four attributes that drive faster digital adoption: • Efficiency: It is quick and easy for users to interact with government. • Accessibility: Services are available in multiple languages a