CCW Digital：2024生成式人工智能市场现状研究报告（英文版）

Headlines about generative AI’s transformative potential are unavoidable, but is actual enthusiasm over the technology undeniable? Are contact center leaders certain that generative AI is their pathway to happier agents and customers? More importantly, are they putting investment dollars behind that optimism? The answers to these questions generally lean in the affirmative direction. Leaders indeed have faith that generative AI can meaningfully transform key aspects of the customer contact fu