Boost.ai：2024年小对话大影响：对话式IV（互动式语音应答）如何彻底改变现代呼叫中心报告（英文版）

Conversational IVR is an AI-powered technology that allows businesses to automate their voice support channels, providing faster and more efficient service to their customers. This technology can handle simple inquiries, such as checking account balances or changing passwords or be combined with backend systems like Robotic Process Automation (RPA) to perform more complex tasks and transactions, freeing up human agents to focus on more nuanced issues. Moreover, voice bots powered by conversat