Sprinklr：2023年Unified-CX基准报告：技术领导者（英文版）

Looking ahead to 2023, technology companies face a host of challenges, from managing supply chain disruptions and retaining a top-tier workforce to driving innovation and navigating the threat of an economic downturn. Meanwhile, consumers are rapidly embracing the next wave of digital platforms and expecting seamless, frictionless experiences at every turn. As leaders in this space, tech companies must prioritize customer experience if they hope to stay competitive. Recent research underscores t