Zendesk：2025年CX先行者以人为本的人工智能为优势报告-遥遥领先于同行（英文版）

AI has ushered in the greatest customer experience revolution of our lifetime. In this new era, companies that are moving swiftly to adopt AI and integrate it deeply into their CX strategies are pulling ahead— realizing tremendous value from AI-based solutions. Indeed, early adopters are 128% more likely to report high ROI from their AI tools in CX. But not every customer—or employee—experience has been transformed by these tools. Consumers, now familiar with and expecting advanced AI