InformationWeek：2024年零售业IT服务管理（ITSM）现状报告（英文版）

Whether they’re running a complex e-commerce enterprise, a vast collection of brick-and-mortar stores, or—most commonly—both kinds of properties at once, retailers today depend on reliable technology service delivery to stay competitive in the market. Even the smallest retailers today rely on a complex set of applications to deliver a seamless omnichannel experience to customers, to personalize marketing and loyalty rewards to their best customers, and to streamline their supply chain and bac