GENESYS：2024年利用人工智能建立客户忠诚度的七个最佳实践报告（英文版）

The days of unquestioned loyalty to a brand are long gone. In an era where consumers can easily access information and purchase from any brand worldwide at any time, the burden falls on businesses to earn and maintain customer loyalty and trust. To achieve this, companies must deliver empathetic and effective customer service exactly where, when and how their customers want it. Understanding and engaging with your customers through advanced AI technologies makes this possible. And it aligns y