IBM商业价值研究院：2023年提高电信消费者服务质量报告：以生成型AI回应呼唤（英文版）

As a general manager at IBM, Stephen is driving multibilliondollar P&L by delivering technology, products, and solutions to CSPs and enterprise clients. He has spent the last 20 years working in technology, media, and telecommunications (TMT) strategy consulting. He guides fixed and wireless telecom operators, industrial, webscale, private equity, and government sector clients at the intersection of business change, digitalization, and technology. He is active across academic and industry