GENESYS：2024年英国联络中心垂直市场报告：零售与分销（英文版）

The retail and distribution sector has historically had the largest number of contact centre operations, although this is now declining. This vertical market includes catalogue/direct mail retailers (which tend to be the largest in this sector, package couriers, High Street retail support and niche retailers. There has been a great deal of upheaval across the industry, with most of the catalogue companies announcing major job losses in the past decade, and major High Street brands struggling