SymphonyAI：2024年服务运维（ServiceOps）：自动化与生成式AI赋能IT服务运维研究报告（英文版）

ServiceOps (by any name) – a technology-enabled approach to frictionless collaboration between IT service and operations – is at work across industries and organizations of all sizes globally. Mainstream and high-value, ServiceOps is here to stay. In this third annual EMA research into the state of ServiceOps, 75% of the panel report having either an active effort or a formal initiative to streamline the cross-functional working of IT service and ITOps with substantive results. Its impact is