Valtech：2024年构建未来就绪的数字化金融服务报告：工业化浪潮下夯实数据基础拥抱服务设计思维（英文版）

Financial services leaders are increasingly adopting service design principles. By thinking of your business in terms of frontstage (customer), backstage (staff), and behindthe-scenes (management), you can optimize your business operations and enhance customer experiences. Adopting this connected way of working, helps you to build a culture of collaboration and continuous improvement, empowering your people to deliver exceptional service and drive long-term success.