印孚瑟斯（Infosys）：2020加速消费者对抵押贷款的相关性报告（英文版）

The mortgage industry is in the midst of disruption that's being caused by changing consumerbehaviour and demands. Todays' borrowers are more tech-savvy and more open to a completedigital experience..Customer experience is being redefined by other industries such as personatransportation (Uber), e-commerce (Amazon) and non-bank mortgage providers too are raisingthe bar. This is forcing banks to rethink the way to interact with customers, improve customerjourneys and deliver seamless e