DHL：2025年全球电子商务趋势报告：购物行为、物流偏好与市场动态（英文版）

9 in 10 shoppers use their smartphones to shop – but it’s not just about mobile browsers anymore. Retailer apps and voice commands are changing how people buy online. By the end of 2025, the worldwide value of voice-enabled purchases on smart home devices is forecast to reach 164 billion U.S. dollars.1 However, as people speak differently than they type, you need to ensure your website and product listings reflects this more natural, conversational language by: • Optimizing content for voice