普华永道：2025年保险行业中的代理流程自动化研究报告（英文版）

APA leverages the power of LLMs via agents to break down goals into manageable actions (subtasks). It identifies the skills required to complete each action, and ensures tasks are carried out smoothly using identified skills. Importantly, it also reviews the actions taken and can fix any issues with minimal human intervention and deliver accurate responses to end users. The triad of people, agents and bots While conventional AI simply transfers repetitive tasks from humans to rule-based syste