行业资料

Citizens worldwide increasingly expect to be able to carry out essential tasks online, whether they are completing their taxes, applying for benefits, or accessing local services. This expectation has only increased as a result of the pandemic, wh...

Higher education is booming across Asia. As student and industry demand for industry micro-credentials grow, more universities are offering microcredentials while embracing blended learning models, enhancing student employability. Students’ career...

Unequivocally, employers recognize that remote work — or at least workplace flexibility — is here to stay. This impacts talent attraction and retention strategies (TA&R) as well as compensation management strategy. According to our survey, 73 ...

The storm of the last few years is subsiding and the labor market is calming down. However, the economy is still in flux, and compensation strategy and transparency are only becoming more important. Payscale’s flagship report for compensation prof...

This survey examines the economic performance of economies of the Caribbean in 2022 and the first few months of 2023 and comprises five chapters. The first chapter gives an overview of global, regional and subregional economic performance in the C...

Business travel can be a barometer for economic growth. The rise and fall of business travel volumes reflect the level and health of economic activity within a region or country. BCD’s Cities & Trends 2023 Asia Pacific edition shows the top de...

Many businesses have begun to recognize the potential of Al to transfommcustomer service. However, today's solutions short-change that potential. Rootedin search, current Al technologies interpret customer questions using naturallanguage proce...

It is easy to trumpet phrases like “happy agents equal happy customers” and “what happens behind-the -scenes impacts what happens on-stage.” The ability to actually deliver empowering environments that produce engaged and productive agents has, on...

The KM market is experiencing the most rapid adoption cycle in its history. Driverby customer expectations for a great experience, increased demand for selfservice, the need to empower employees throughout the enterprise, and the riseof Al, KM sol...

Regardless of IT risk program maturity, an IT risk assessment is a valuable tool. This work will help identify and prioritize the IT-related risks that can lead to a costly security breach or other systemrelated failure. Third-Party Risk and Third...

Environmental, Social and Governance (ESG) factors are aspects of business operations that impact the natural environment – think carbon footprint and climate change. These factors are gaining attention from investors, customers and increasingly,<...

An E&C risk assessment can help youunderstand where unethical or illegal conductmight occur within the organisation. Arisk assessment is key to developing yourorganisation's risk profile. lt identifies:ethics, compliance and reputational r...

The immediate benefits of a mbust ethies and compliance programme include recucing regulatorylegal and fnancial risk exposure, while cre ating significantcompetitive advantage. Longer term, it can significantlyimpreve an organisation's capacit...

e notion of equality for all Togolese nationals is embedded in the country’s 1992 Constitution, which states: “All human beings are equal in dignity and in right. e man and the woman are equal before the law. No one may be favored or disadvantag...