行业资料

With almost 90% of computation done in the cloud, your data and eng teams need to know how to use pipelines and tooling for reduced costs and high computational loads. Increase cross-functional productivity with these SkillSets, designed to upskil...

Blended learning, or the integration of face-to-face and online instruction, is becoming the new normal in the wake of COVID-19. Colleges and universities around the world can supplement on-campus programs with online capabilities to: • Engage stu...

“Big Tech” is made up of the world’s most dominant companies in IT, including Google, Facebook, and Amazon. These tech giants have already dipped their toes into financial services, offering products such as Google Pay or Apple Pay, and they’re go...

Digital transformation is not only a competitive advantage for manufacturing and automotive companies, but it also serves as a great equalizer between them and their customers. These companies must be ready to sell to digitally savvy consumers who...

The world of work is changing. There is a widening gap between the skills that people have and those that are needed for in-demand jobs.1 This gap is being driven by automation2 and artificial intelligence (AI) tools, like ChatGPT and other genera...

Citizens worldwide increasingly expect to be able to carry out essential tasks online, whether they are completing their taxes, applying for benefits, or accessing local services. This expectation has only increased as a result of the pandemic, wh...

Higher education is booming across Asia. As student and industry demand for industry micro-credentials grow, more universities are offering microcredentials while embracing blended learning models, enhancing student employability. Students’ career...

Unequivocally, employers recognize that remote work — or at least workplace flexibility — is here to stay. This impacts talent attraction and retention strategies (TA&R) as well as compensation management strategy. According to our survey, 73 ...

The storm of the last few years is subsiding and the labor market is calming down. However, the economy is still in flux, and compensation strategy and transparency are only becoming more important. Payscale’s flagship report for compensation prof...

This survey examines the economic performance of economies of the Caribbean in 2022 and the first few months of 2023 and comprises five chapters. The first chapter gives an overview of global, regional and subregional economic performance in the C...

Business travel can be a barometer for economic growth. The rise and fall of business travel volumes reflect the level and health of economic activity within a region or country. BCD’s Cities & Trends 2023 Asia Pacific edition shows the top de...

Many businesses have begun to recognize the potential of Al to transfommcustomer service. However, today's solutions short-change that potential. Rootedin search, current Al technologies interpret customer questions using naturallanguage proce...

It is easy to trumpet phrases like “happy agents equal happy customers” and “what happens behind-the -scenes impacts what happens on-stage.” The ability to actually deliver empowering environments that produce engaged and productive agents has, on...

The KM market is experiencing the most rapid adoption cycle in its history. Driverby customer expectations for a great experience, increased demand for selfservice, the need to empower employees throughout the enterprise, and the riseof Al, KM sol...