泰雷兹（Thales）：2025年银行、金融服务和保险业的身份和访问：变革的必要性报告（英文版）

Digital transformations continue to progress in BFSI organizations, and BFSI customers have heightened expectations for what they can do through digital channels such as mobile apps, online portals, and virtual assistants. Organizations are expanding service offerings to take advantage of the business opportunities and meet customer expectations. These dynamics are leading to a rapid growth in the volume of customer identities. One-fifth of organizations expected customer identities to more t