Talkdesk：2020年疫情期间客户服务领导力报告（英文版）

COVID-19 has thrown business strategies into chaos, and customer experience strategies are no different. Indeed, research indicates that nearly all organisations have made major changes to their customer experience strategy as a result of COVID-19. A study conducted by Corinium, which interviewed 100 CX leaders from around the globe, found that 90% have changed the approach to their CX programme in the wake of the global pandemic. And of these respondents, 25% said they have ‘totally reimagin