CSG：2025年客户体验状况报告（英文版）

Now budgets are tightening-with theC-suite demanding hard data to justifynew cX projects, not soft metrics.

How wil oerwhalmed taams respansidla for axpariances-from Cx to product to iT-0vercame thase challengesin 2025? Emerging tecnology llke Al offers hope, but businesses are alresdy overlooded with tools and platforrecan teams start connectig the dots srd prove thelr impact on cstoer and employee experences?At csG, we've lltened to customess, ta lked with leading industry anatyts