思科（Cisco）：2025年智能体未来竞逐：代理型AI如何变革客户体验研究报告（英文版）

Imagine a world where no customer needs to restate their issues, where issues are resolved before they are experienced, and where every interaction feels tailored to individual needs, preferences and business outcomes. It’s not just a better experience, it’s a transformational one, going from frustration to delight. For Enterprises, the integration of agentic AI into customer experience workflows solves problems we have been circling around for years. Persistent customer pain points, like red