电信管理论坛：2024年新一代智能运营白皮书：以服务为中心的转型之路（英文版）

Communications service providers (CSPs) are having to deal with massive increases innetwork and service complexity and scale, whilst facing challenging market conditionsand ever-higher customer expectations. To succeed in the evolving digital economy, theyare having to radically re-evaluate thelr network and service operations, business modelsand how they deliver value. But this is a fundamental opportunity too. By leveraging newtechnological capabilitles such as automatlon and generative Al