Talkdesk：2020年八项考虑因素-卓越的客户互动零售公司如何提供真正以客户为中心的体验报告（英文版）

As competition for spend intensifies, customer experience (CX) is fast becoming a battleground for retailers. And with lines between physical and digital stores blurring, today’s customers expect seamless, multichannel experiences whether they’re shopping in-store or online. Now is the time for retailers to accelerate digital-first engagements and embrace new technologies. For many retailers, this means shifting to online-first models, and increasing engagement through digital channels. These