Talkdesk：伟大的客户体验机会2020年全球电信峰会客户体验管理的思考报告（英文版）

The pace of change has been unrelenting for telcos. In recent years, infrastructure improvements, demands for more data, and the explosion of streaming, social media and messaging have set the agenda. But as the industry races towards yet another new network shift, customer experience has suffered. It's ironic that an industry built upon connecting people has been so guilty of failing to listen to the people on which it relies. Disappointed customers leave in droves, often telling their f