Talkdesk：2022年四个由客户旅程推动的联络中心优化用例报告（英文版）

When your customer needs support, they expect to have a great experience no matter which channel they use. Providers worldwide now expect their contact centers to simultaneously increase customer and employee satisfaction, improve performance and reduce cost to serve. This means transforming the contact center from a service center into a customer experience hub. To achieve this, every member of the contact center — from agents to channel managers to call center leaders — needs to understand