世界经济论坛：2024年城市物流转型：可持续和高效的最后一公里城市配送报告（英文版）

The rapid growth of e-commerce has significantly altered consumer expectations, leading to a surge in deliveries. Globally, e-commerce already constitutes more than 20% of retail sales and is adding more delivery vehicles to urban roads. While this brings economic benefits and consumer convenience, it introduces challenges such as increased congestion, emissions and safety risks. Transforming urban deliveries into a more sustainable and efficient system is therefore crucial. Under a