InMoment：2024年在cx市场的早期报告（英文版）

The customer experience (CX) industry is growing rapidly by approximately 20 percent per year. This staggering growth rate has led to the rise of a host of companies serving the CX space, as well as analyst firms that cover the space. Organisations, vendors,and analysts must work hard to keep up with this ever-changing, evolving market. Organisations are demanding more and better connections to customers, which is driving the rapid adoption of new technologies and experience program p