世界零售大会&德勤：2024年奢侈品零售业数字化转型报告：利用数据驱动的洞察重塑客户体验（英文版）

This year’s World Retail Congress is focused on how retailers can steer a path through the multiple challenges, existential pressures and structural changes to become a High Performance Retailer. To succeed against this background requires new strategies and leadership approaches. But what remains consistently true for all retailers, is that success or failure comes down to how they serve their customers. It is the customer that is absolutely critical which is why one of our key pillars under