SLD：2023年银行中的多样性为每个人创造零售银行体验报告（英文版）

CONSUMERS RATED GROCERY STORES AS MOST INCLUSIVE, BANKS MODERATELY INCLUSIVE, AND CREDIT UNIONS AS LESS INCLUSIVE Financial brand executives were not able to accurately evaluate consumers’ perspective on various industries, and overestimated their own level of perceived inclusion. While consumers and executives were closer together in their view of banks, credit unions lag considerably in the minds of customers compared to the executive sample.