Talkdesk：2022年如何从个性化到旅程编排报告（英文版）

Customer journey orchestration is an approach journey-centric enterprises use to improve outcomes in real time. It allows companies to deliver the most relevant actions that reflect the context of each customer’s goals and their overall experiences. Journey orchestration goes beyond traditional personalization techniques; it leverages customer journey data from every channel, source or system. This way, each interaction reflects your customer’s entire experience with your organization — not j