IBM商业价值研究院：2025年为智能业务操作编排代理AI报告（英文版）

Organizations are turning to agentic AI— AI systems that can accomplish specific goals without supervision1 —to capture a competitive edge. With agentic AI, operations autonomously learn, adapt, and optimize in real time. It isn’t just about being faster and more efficient. It’s about intelligent agents that proactively anticipate challenges, personalize experiences, and drive innovation. It’s a shift from automating tasks to orchestrating ever-adapting processes.