Valtech：2025年临床试验的未来设计：体验创新在领导力实践中的操作化路径报告（英文版）

User experience (UX) has emerged not as a supplemental capability, but as a strategic imperative. This section defines why UX is now critical to trial success and how it’s reshaping outcomes at scale. UX isn’t about surface polish, but structural impact. In clinical trials, UX is fast becoming a core driver of performance, trust and transformation. It shapes how trials are designed, navigated and experienced by participants and stakeholders. Done right, UX reduces friction, boosts retention a