Talkdesk：2021年零售业客户体验现状报告（英文版）

Retailers today are focused on building personalized, seamless and streamlined customer experiences. Nearly three-quarters of C-level executives in the retail industry said that improving customer experience (CX) is one of their short-term goals over the next 12 to 18 months, according to a report from management consulting firm BDO. Few industries were affected by the COVID-19 pandemic like retail, which faced drastic channel shifts for purchasing and service, spikes in sales in some categor