Talkdesk：2022年七个关键的客户旅程-进行衡量和优化报告（英文版）

Customer journey management is a proven approach to delivering the seamless experiences your customers demand. Rather than optimizing single interactions at each touchpoint, customer journey management focuses on the journeys customers take as they seek to achieve their goals. It’s a mindset shift that enables you to measure, monitor and optimize CX, while aligning your entire organization with your customers’ goals. Customer journey management is the process by which customer-centric organiz