Talkdesk：2020年以云为基础的客户参与应用程序转变客户体验报告（英文版）

Organizations in the Middle East are increasingly investing in technology to gain an advantage in an increasingly competitive environment, adopting structured and results-oriented digital plans to improve business results. Enhancing customer experience (CX) through digital transformation (DX) is the top business priority for organizations of all sizes across all industries. Notably, companies are also incorporating cloud deployments into their digital adoption plans. In fact, most public and