Talkdesk：2022年如何通过客户旅程改善体验和提升绩效报告（英文版）

If you’re like most contact center leaders, you have separate platforms or tools to measure voice, chat and IVR. The owner of each typically monitors and optimizes their respective channel, hoping this improves overall performance. But when it comes to understanding how contact center interactions impact customer satisfaction and experience, it’s up to you to figure out. And you need to show the C-suite how your contact center initiatives will affect business objectives like customer retention,