Talkdesk：2021年面向业务用户的指南： 数据驱动的客户体验报告（英文版）

AI comes of age: Putting customers and employees at the heart of data-driven journeys is an article from Economist Impact, sponsored by Genesys. Using a survey of 750 senior customer service, marketing and sales executives worldwide and expert interviews, AI driven customer service journeys are analyzed. We would like to thank the following experts for their time and insights: • Peter Hillebrand, head of department for customer innovation insights and analytics, Vodafone Germany • Louis Lesco