Talkdesk：2021年互联的客户体验CX定义了当今品牌的成功报告（英文版）

Almost half of consumers in the UK say the pandemic has been hard for them—and that it has changed their life completely.In the UK, as well as across Europe, youth have felt the biggest effects of “pandemic life.” Some 54% of UK millennials and 60% of Generation Z respondents say the pandemic has been difficult and life changing. Yet, for a significant number of survey respondents, the pandemic has been neither hard nor life changing. A third of Generation X and twofifths of Baby Boomers repo