Boost.ai：2024年银行业聊天机器人完整指南报告（英文版）

In today’s on-demand world, customers’ expectations are skyhigh. They assume that the companies they interact with are available 24/7 with instant, helpful and personalized service, in the appropriate language - and rightly so. This is particularly true for enterprises in the financial services space, where differences in products can be difficult to spot for the inexperienced consumer. If you’re unable to offer a frictionless experience, you can be sure that your competitors will be waiting