Talkdesk：2020年客户关系调查-当前的疫情下客户体验的未来报告（英文版）

Today, all businesses regardless of their size and in all segments need to be competitive and to strengthen their customer relationship: from the most famous brand to the newly-formed SME. One of the first concrete effects of the pandemic has been the boost given to the virtual retail sector, where orders have grown sharply through online sales, especially for everyday goods.In total, 66% of companies said they were slightly to moderately affected by the COVID-19 crisis. The larger organisati