Talkdesk：2022年零售商分享： 如何建立更好的客户关系报告（英文版）

To continuously maintain and increase profits, retailers need to build brand equity and cultivate customer loyalty. This means staying relevant to their target customers while providing them with easy, empathetic experiences. But customer service and contact center strategies that focus primarily on efficiencies like average handle time or time to resolution don’t help brands get the results they want. Prioritizing customer happiness — and making customers feel valued and connected to your br